Refund Policy

Understanding our refund terms and conditions for IPTV services.

Free Trial for 24H Policy

We offer a free trial for 24H to allow you to test our service before making a purchase:

  • • Free trial for 24H available upon request
  • • Trial duration: 24 hours
  • • Limited channel access during trial
  • • No payment required for trial activation

General Refund Policy

Due to the nature of digital services and Bitcoin payments, our refund policy is limited:

  • • No refunds after service activation
  • • Bitcoin transactions are irreversible
  • • Free trial for 24H should be used to test compatibility
  • • Exceptions may apply in special circumstances

Service Issues

If you experience service issues, we will work to resolve them:

  • • Extended service time for significant outages
  • • Technical support to resolve connectivity issues
  • • Alternative solutions for device compatibility
  • • Service credits for documented service failures

Exceptional Circumstances

Refunds may be considered in the following exceptional cases:

  • • Complete service failure within 48 hours of activation
  • • Misrepresentation of service capabilities
  • • Technical impossibility to deliver service
  • • Duplicate payments (refund of excess amount)

Refund Process

If you believe you qualify for a refund under exceptional circumstances:

  1. 1. Contact support within 48 hours of payment
  2. 2. Provide detailed explanation of the issue
  3. 3. Include payment transaction details
  4. 4. Allow 3-5 business days for review
  5. 5. Approved refunds processed within 7-14 days

Bitcoin Payment Considerations

Important information about cryptocurrency payments:

  • • Bitcoin transactions cannot be reversed or canceled
  • • Refunds require new Bitcoin transaction from us to you
  • • You must provide valid Bitcoin wallet address for refunds
  • • Network fees may be deducted from refund amount

Alternative Solutions

Before requesting a refund, consider these alternatives:

  • • Service credit for future use
  • • Account upgrade or downgrade
  • • Transfer to different device or platform
  • • Extended trial period to test compatibility

Contact for Refund Requests

To request a refund or discuss service issues:

Email: [email protected]
Telegram: @live_go_iptv
Subject: "Refund Request" + Transaction ID

Policy Updates

This refund policy may be updated to reflect changes in our service or payment methods. Users will be notified of significant changes via email or service announcements.

Important: We strongly recommend using our free trial for 24H to test service compatibility before making any payment. This helps avoid potential refund requests and ensures satisfaction with our service.